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Posts Tagged ‘marketing’

01.27.2010

No One Uses Your Slide Library

Maintaining a relevant slide library for a medium to large organization is a full time job. Traditionally, the slide library is maintained by a variety of groups such as:

-       Product Marketing & Management

-       Engineering

-       Channels Enablement

Each group is responsible for disseminating information commensurate with their job responsibilities. As follows, they bear the burden of creating slides and presentations that communicate sales and technical concepts from multiple perspectives. This often leaves the audience to sift through a number of slides and discern which slide or set of slides best suits their needs.

Solving this issue saves time and helps to preserve, promote and strengthen your brand. On the surface the process of creating an effective slide library seems cumbersome. I can assure you it is less complicated than it seems and will prove more valuable than you can imagine.

Step 1: Make the slides easily available

Making the slide library easily accessible is a no brainer. Making it available regardless of the office productivity suite (MS Office, Open Office, etc.) is another story.

Most slides are authored in PowerPoint although they are often consumed, edited and presented via Google Docs and Open Office. Although these office platforms are designed to work together, formatting nuances don’t always translate.

Deploying a slide library where the user can output a presentation in PDF, Open Office or Microsoft Office formats solves this problem handily. Enriching the slide library with the ability to search, sort and order the slides inline only enhances the experience overall.

In short, this capability:

-       Alleviates the need for the entire library to be downloaded

-       Ensures branding and formatting are consistent across versions

-       Guarantees current versions of the library are always available

Step 2: Communicate how to use slides and presentations

Communicating how to use the library of slides is key to their effective and ongoing usage. This will limit the creation and use of rogue presentations that use outdated and/or off brand material.

To effectively communicate the “How To” for slides and canned presentations use the following guidelines:

-       Communicate the value of the library to the audience upfront

-       Demonstrate how to use and build presentations

-       Communicate which audiences the slides and presentations address

-       Organize the slides and presentations by audience type

-       Retire old information regularly

-       Provide a method for communicating when library updates have occurred

07.28.2009

Twitter (Marketing) Gets Learning

Marketing works when it’s accompanied by elements of learning. Twitter recently unveiled Twitter101, which answers the question:

How can your business use Twitter?

Does it get any simpler than that? I think not. Contemporary business speak is maligned with jargon, fancy words and phrases that frankly, mean nothing. Anamitra Banerji has distilled this message to its core.

Mr. Banerji opens the piece with a concise explanation of what Twitter is and how it works. This opening, positions the tactical capabilities of Twitter front and center. The real value of the piece is in the business stories that impart how the tool is used to:

Share information
Gather real-time market data and feedback
Build relationships with the customers, employees and partners

Providing this type of focused, real world use case information creates a buzz which; reinforces Twitter’s focus on ‘real’ business challenges and sets the stage for bundled services that will be unveiled at a later date.

So, where’s the learning activity?
It’s all around you, stupid.

Twitter101 educates and emphasizes

Who Twitter is.
Why Twitter is relevant.
What Twitter does for the individual.
What Twitter does for the organization.

Isn’t that marketing? Yes
Isn’t that learning, too? Yes

There isn’t an associated quiz. There’s no form to fill out. There’s no portal to log into either. Quizzes, forms and portals don’t transform marketing activities into learning activities. Whether or not you learned something makes it a learning activity. In short good marketing is founded in learning and compelling learning has its basis in smart marketing.

06.29.2009

Match.com

Often times the most effective learning activities are the ones that resemble learning the least. They are often disguised as marketing and speak directly to the end user.

Take for instance, Match.com. They’ve recently unveiled their Summer QuickSTART campaign. In their own words it’s designed to address, “Everything from writing your profile and using our search tools, to sending irresistible emails, and planning a great first date”.

How’s that for clarity of purpose? The audience knows immediately, the purpose of the activity and what they’ll walk away with. The four videos correspond with,

  1. Writing your profile
  2. Using their search tools
  3. (How to) send irresistible emails
  4. (How to) plan the first date

The videos are supported by a splash page that illuminates, in greater detail, the points covered by the actors. Purposefully, they are short and the language is kept lite. Succinctly, this is learning plain and simple.

As important as what it communicates is how it’s positioned. To consume this information the audience doesn’t need to be a member of Match. It’s free. Match doesn’t even ask for their information. Brilliant! Additionally, the content is presented in a relatively holistic fashion. The tips and tricks garnered from the videos can be as easily applied to the competition (eHarmony and Plenty of Fish) as they can to Match. This is a risk, but smaller than one might think, in that the videos position Match as the subject matter experts of Internet dating and they’re educating their potential audience for free. In short they’re executing trust-based marketing expertly with an undertone of learning.

What would happen if you aligned marketing and learning activities with the sales process?
Where does the marketing end and the learning activity begin?