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Posts Tagged ‘Add new tag’

07.28.2009

Twitter (Marketing) Gets Learning

Marketing works when it’s accompanied by elements of learning. Twitter recently unveiled Twitter101, which answers the question:

How can your business use Twitter?

Does it get any simpler than that? I think not. Contemporary business speak is maligned with jargon, fancy words and phrases that frankly, mean nothing. Anamitra Banerji has distilled this message to its core.

Mr. Banerji opens the piece with a concise explanation of what Twitter is and how it works. This opening, positions the tactical capabilities of Twitter front and center. The real value of the piece is in the business stories that impart how the tool is used to:

Share information
Gather real-time market data and feedback
Build relationships with the customers, employees and partners

Providing this type of focused, real world use case information creates a buzz which; reinforces Twitter’s focus on ‘real’ business challenges and sets the stage for bundled services that will be unveiled at a later date.

So, where’s the learning activity?
It’s all around you, stupid.

Twitter101 educates and emphasizes

Who Twitter is.
Why Twitter is relevant.
What Twitter does for the individual.
What Twitter does for the organization.

Isn’t that marketing? Yes
Isn’t that learning, too? Yes

There isn’t an associated quiz. There’s no form to fill out. There’s no portal to log into either. Quizzes, forms and portals don’t transform marketing activities into learning activities. Whether or not you learned something makes it a learning activity. In short good marketing is founded in learning and compelling learning has its basis in smart marketing.

05.05.2009

What’s in a Name?

Plainly, Artifact3 begins with the word ‘artifact’. According to the Merriam-Webster dictionary, an ‘artifact’ is something created by humans usually for a practical purpose. This can be thought of in any number of ways. A hammer is an artifact. A mirror is an artifact. A holiday fruitcake, is not an artifact simply because it serves no useful purpose.

Thinking business, moreover business communications. Artifacts as we see them are the symphony of voices heard through your white papers, technical manuals, training courses and marketing glossies. Simply, you might have created them, but we make them stereophonic.

The numeral ’3′, is my personal favorite. It describes our secret sauce. Possibly not so secret since I’m sharing it with you however we believe in transparency.

A3V is our philosophy; Align, Archetype, Actualize and Verify.

The Align stage speaks to aligning your learning objectives with your organizational goals. The supportive framework which helps to craft this definition includes activities that will identify the target audience, success metrics, and stakeholders.

The second step in the process is the Archetype phase. In this phase the conceptualized learning objectives are turned into a tangible artifact. Happening in parallel with this conceptualization is the collection and analysis of supportive content. This analysis includes the assessment of gaps which if not identified early can severely hinder successive steps in the process.

Next, is Actualization. This phase culminates in the delivery and implementation of the artifact. The artifact being the dynamic technical course, white paper or sales guide we have collectively agreed as the best way to reach the desired audience. Concept, design and articulation of the collaboratively concluded learning objectives intersect here.

The entire process terminates in the Verify stage. Here we’re speaking the language of alignment again. It’s critical to verify that we’ve addressed the agreed upon learning objectives. Equally as important as determining if we’ve met success metrics is determining,

  • How has the white paper, technical course, sales guide, or manual been used?
  • Who has used the materials?
  • Was the appropriate audience targeted?
  • Where is the content the strongest (and where is it the weakest)?
  • How has the final deliverable aligned with marketing and sales goals?
  • Has it generated stronger leads?
  • Is the sales channel more capable of communicating the value of the solution?

These are but a few of the lenses we look through when analyzing the impact of the artifact. It’s this proven process that turns the mundane everyday communications that your customers are expecting, into impactful, focused conversations that they are sure not to forget.